Support

Need a hand with Arclum? The quickest way to reach us is by email at support@mail.mapples.app. We read every message and usually reply within a couple of business days.

When reporting a problem, please include your device model, its OS version, and a short description of what happened — it helps us find the cause much faster.

Frequently asked questions

How do I manage or cancel my subscription?

Subscriptions are billed by Apple or Google, not by us, so they are managed in your store account: on iOS open Settings → your name → Subscriptions; on Android open Google Play → profile → Payments & subscriptions. Cancelling stops the next renewal — you keep access until the end of the paid period.

I resubscribed or changed phones — where is my subscription?

Make sure you are signed in to the same App Store or Google Play account you purchased with, then open Profile in the App and tap Restore purchases. Your plan is attached to your store account, so it follows you to a new device.

How do I delete my account?

Open Profile → account settings in the App. You can hide your account and keep your data for 30 days (sign back in anytime to restore everything) or delete it permanently, which also removes your saved readings. You can also email us and we will delete it for you.

Is my voice recorded during voice spreads?

No. The recording is processed entirely on your device: the temporary audio file is deleted as soon as the reading begins, and only a visual waveform pattern is kept with your reading. See our Privacy Policy for details.

Notifications stopped arriving

Check that notifications are enabled both in the App (Profile → preferences) and in your device settings for Arclum. Battery savers and focus modes can also silence reminders.

Legal

Looking for the fine print? Read our Privacy Policy and Terms & Conditions.